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1. Can a patient choose the hospital he or she wants to go to?

If it is a non-critical situation, yes. If it is a critical situation, the ambulance personnel will consult with the physician via radio, and may choose to transport to the closest or most appropriate hospital.

2. Can the public schedule a birthday party at the station?

No. We discourage the public from having parties at the stations (for safety and security reasons) and encourage them to incorporate a tour of the station with the private party at home. To schedule a tour for the group to visit the station, please call 770-531-6838.

3. Does Hall County allow outdoor burning?

Yes. From October 1st - April 30th outdoor burning is allowed. Individuals MUST call the Fire Marshal's Burn Permit hotline at 770-536-2442 for open burning information and to obtain a burning permit for the day of the burn. Land clearing operations require a different permit, and can be obtained by calling 770-531-6838.

4. Does the department fill swimming pools for people?

No. Individuals can fill their pools with hydrant water by calling the City Public Utilities Department and requesting a meter (payment is assessed for using the water) for the hydrant and by renting a hose from a retail rental store.

5. Does the department repair hydrants or service hydrants for leaks?

No. Individuals can call the City Public Utilities Department.

6. Does your department use volunteers?

Our department is all paid employees. We have no volunteers.

7. How do I get a copy of a fire or ambulance report?

For fire reports, call 770-531-6838. Provide address, date and time if known of incident. For medical reports, call 770-531-6835. Provide address, date, and time if known and name of patient(s). All medical reports must have a consent release signed prior to obtaining the report. Usually, reports can be made available within 24 hours after your request.

8. How do I get a fire plan review?

Please contact the Fire Marshal's Office at 770-531-6838. Most plan reviews are done through Hall County Development Services. Buford, Oakwood, Clermont, Braselton, Lula and Flowery Branch plans are submitted directly to this office.

9. How much does the county charge for people transported by an ambulance to the hospital?

Rates vary and depend on the amount and type of care rendered. Please call 770-531-6835 for specific rates.

10. What codes and standards are used by the Hall County Fire Marshal's Office?

Individuals should call the Fire Marshal's Office at 770-531-6838 for directions or general information for codes and standards.

11. What is my fire insurance rating?

Most areas of Hall County have an ISO rating of 2, 2x or 10. If you have additional questions, please call the administrative office at 770-531-6838.

12. Where is the nearest fire station?

Please call 770-531-6838, and we can tell you the location of the closest or nearest fire station.

13. Who do I call if my child is playing with fire?

Please call the Fire Marshal's Office at 770-531-6838.

14. Who do I call if I think a building is a fire hazard?

Our Fire Prevention Bureau will answer your questions at 770-531-6838. You will need to provide the address of the building and the owner or manager's name, if you have it. You will also need to provide your name and contact phone number. Once the investigation is complete, your name will become part of the public information file on the building.

15. Whom do I call with a non-emergency question?

General information can be reached at 770-531-6838, training questions at 770-297-5509 and non-emergency dispatch at 770-536-8812.

16. Why does the fire engine go out on medical calls?

To ensure quick response and adequate assistance on all emergency scenes.