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Customer Service Feedback Form

2. Customer Feedback Form
   The Tax Commissioner is always looking for ideas and suggestions to improve the office.
4. Please rate our service.*
   -- Select One --N/A - Not ApplicableA - ExcellentB - Very GoodC - SatisfactoryD - Needs ImprovementE - Unacceptable
6. Please rate our handling of your questions or payments.*
   -- Select One --N/A - Not ApplicableA - ExcellentB - Very GoodC - SatisfactoryD - Needs ImprovementE - Unacceptable
8. Please rate our staff on giving accurate information.*
   -- Select One --N/A - Not ApplicableA - ExcellentB - Very GoodC - SatisfactoryD - Needs ImprovementE - Unacceptable
10. Please rate our consultative approach in giving accurate and complete information.*
    -- Select One --N/A - Not ApplicableA - ExcellentB - Very GoodC - SatisfactoryD - Needs ImprovementE - Unacceptable
12. Please rate our staff's level of knowledge.*
    -- Select One --N/A - Not ApplicableA - ExcellentB - Very GoodC - SatisfactoryD - Needs ImprovementE - Unacceptable
14. Please rate how promptly calls were answered.*
    -- Select One --N/A - Not ApplicableA - ExcellentB - Very GoodC - SatisfactoryD - Needs ImprovementE - Unacceptable
16. Please rate how our call center agents asked appropriate and consultative questions to provide better service.*
    -- Select One --N/A - Not ApplicableA - ExcellentB - Very GoodC - SatisfactoryD - Needs ImprovementE - Unacceptable
18. Please rate how a call was returned promptly after a message was left.*
    -- Select One --N/A - Not ApplicableA - ExcellentB - Very GoodC - SatisfactoryD - Needs ImprovementE - Unacceptable
20. Please rate if our management was available.*
    -- Select One --N/A - Not ApplicableA - ExcellentB - Very GoodC - SatisfactoryD - Needs ImprovementE - Unacceptable
22. Please rate our office hours.*
    -- Select One --N/A - Not ApplicableA - ExcellentB - Very GoodC - SatisfactoryD - Needs ImprovementE - Unacceptable
24. Please note any comments or observations.*
26. Contact Information
    We would appreciate you providing your contact information, but it is not required. This information will be kept in the strictest confidence and will not be shared with any outside parties.
28. Staff Member's Name
29. Date of Visit
    Date of Visit
31. Purpose of Visit or Call
33. Your Name
35. Your Phone Number
36. Your Email Address
38. May we contact you about your comments?

    1. Yes

    1. No
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40. 1. Receive an email copy of this form.
41. Email address

    This field is not part of the form submission.

42. Submit

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