Hall County Planning & Development will go live with its new Accela software on Monday, Dec. 12, which will enable county staff to provide more efficient and effective service to citizens.
“We appreciate the patience of the public as we implement this new system. As we all become acclimated to the new software, we know this will be another step forward for our department’s role in serving citizens,” said Randi Doveton, Hall County Planning & Development director (pictured).
“Hall County prioritizes customer service first and foremost, and this new software will only serve to enhance our ability in Planning & Development to provide the highest level of service to citizens.”
Citizens needing to submit applications with Hall County Planning & Development will notice a slight change to the routine: they will now begin the process of Short Term Rentals and Building Permits with the Building Inspections Division.
“Building Inspections will create the case, which will then be handed off to other departments and divisions as the application works its way to completion. This will allow for a quicker and more efficient workflow once implemented,” said Doveton.
Should citizens have questions or require more information, they can contact Hall County Planning via email.