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Customer Service

Full Description

Providing Excellent Customer Service in a Government Environment is a specially developed course specifically for Hall County employees, and Judicial employees. This class challenges us to think of how we provide excellent service in the unique culture of public service, what it means to be a public servant, serving taxpayers and the specific needs of our customers, and the County’s Organizational Values

Participants in this class will learn to refine and develop key customer service skills for serving the tax payer/citizen. Topics of discussion will include the unique culture of working in public service, expectations of the tax payer, serving internal customers, key customer skills, handling angry customers, and developing a workplace that promotes and encourages customer service values and the County’s Organizational Values. Supervisory staff as well as non-supervisory staff are encouraged to attend this program. Customer Service is a required training class for all newly hired employees.

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