Customer Service in a Government Organization

This class will be offered Wednesday, October 29. This class will be held from 9 a.m. - noon in the HR Training Room, located on the second floor of the HCGC. Participants in this class will learn to refine and develop key customer service skills for serving the tax payer / citizen. Topics of discussion will include the unique culture of working in public service, expectations of the tax payer, serving internal customers, key customer skills, handling angry customers, and developing a workplace that promotes and encourages customer service values. Supervisory staff as well as non-supervisory staff are encouraged to attend this program. Customer Service in a Government Organization is a required training class for all newly hired employees.